Returns & Refunds Policy
We want you to be delighted with your purchase from legendschristmas.com. If for any reason you are not satisfied, please review our policy below.
Change of Mind / Incorrect Item
We offer a 30-day returns policy from the date of delivery for items in unused, original condition with all tags and packaging intact. The item is your responsibility until it reaches our warehouse, so please ensure it is securely packed. We recommend using a tracked delivery service as we cannot be held responsible for returns lost in transit. A refund will be issued for the product price once the return is received and inspected. Original shipping costs are non-refundable, and return shipping is the customer’s responsibility.
Faulty, Damaged, or Incorrect Items
Please inspect your order upon delivery. If items are faulty, damaged, or incorrect, contact us within 30 days of delivery. We will arrange a return, replacement, or refund, including any applicable shipping costs. Please provide your order number and details/photos of the issue.
Sale & Clearance Items
Sale and clearance items can only be returned if they are faulty, damaged, or incorrect.
How to Return an Item
- Contact our Customer Service team to initiate a return and receive a Returns Authorisation (RMA) number.
- Securely package the item(s) with the RMA number clearly visible on the outside of the package.
- Send your return to the address provided with your RMA instructions. We recommend using a tracked service.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, it will be processed to your original payment method within 10 business days. The timing of the refund appearing in your account depends on your payment provider.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless faulty: personalized/customized products, made-to-order items, and pierced earrings.
Exchanges
We recommend returning the unwanted item for a refund and placing a new order for the correct item to ensure the fastest service.
Missing or Lost Parcels
If your tracking shows delivery but you have not received the parcel, please first check with household members, neighbours, and secure areas. If still missing, contact us within 30 days of the posted delivery date, and we will investigate with the carrier.
European Union 14-Day Cooling Off Period
If you are in the EU, you have the right to cancel your order within 14 days from the day you receive the goods for a full refund, excluding original shipping costs. The return conditions above apply.
This policy does not affect your statutory legal rights.