Delivery Details

We want to ensure your festive creations and decorations arrive safely and on time. Please read our delivery information carefully to understand your options and important deadlines for the holiday season.

Standard Delivery (Tracked)

Cost: Free on all orders over £50. A £3.99 charge applies to orders under £50.
Service: Royal Mail 48 or an equivalent tracked courier service.
Timescale: Please allow 3-5 working days for delivery once your order has been dispatched. You will receive a tracking notification via email.
Important Note: This is not a guaranteed next-day service. During peak periods (late November to December), transit times may extend slightly. Please order early to avoid disappointment.

Express Delivery (Tracked & Next Day)

Cost: £6.99.
Service: Royal Mail 24 or an equivalent tracked next-working-day courier service.
Timescale: Orders placed before 2:00 pm on a working day (Monday-Thursday) will be dispatched for next-working-day delivery. Orders placed after this time, or on Friday-Sunday, will be dispatched the next working day.
Cut-off for Christmas: The last recommended date for Express Delivery to ensure pre-Christmas arrival is Thursday, 21st December. Delivery is subject to carrier performance and cannot be guaranteed on December 24th.

Click & Collect

Cost: Free.
Availability: Select this option at checkout. You will be notified by email when your order is ready for collection.
Collection Point: All orders are to be collected from our official website. Please have your order confirmation email ready when you arrive.
Timescale: Your order will typically be ready for collection within 2-3 working days. You will receive a second email confirming it is ready.

Important Information for All Deliveries

Dispatch Time: All orders are processed and dispatched from our warehouse within 1-2 working days of being placed.
Order Changes: Please review your order carefully. We are unable to amend delivery addresses or add items to an order once it has been placed. You may need to cancel and re-order.
Failed Deliveries: If you are not home, the carrier will leave a card with instructions for redelivery or collection from your local depot. Please follow these instructions promptly. Uncollected parcels will be returned to us, and a refund will be issued minus the original shipping costs.
Tracking Your Order: You will receive an automated email with tracking information once your order leaves our warehouse. Please check your junk/spam folder. You can also track your order by logging into your account on our website.
Delivery Issues: For any problems with your delivery, please contact our customer service team via the contact form on our website. Have your order number ready.

Christmas 2024 Ordering Deadlines

To give your gifts and decorations the best chance of arriving before Christmas, we strongly advise ordering by the dates below. These are recommended last dates, not guarantees, especially for Standard Delivery.

Standard Delivery: Friday, 13th December 2024
Express Delivery: Thursday, 21st December 2024
Click & Collect: Tuesday, 24th December 2024 (by 12:00 pm)

Please note: We cannot be held responsible for delays caused by carrier networks, incorrect address details, or unsuccessful delivery attempts. We encourage you to shop early during the busy festive period.

For full details on returns, please see our Returns & Refunds policy on our website.